Maker’s Mark^® FAQs

The Whisky Drop

• Membership Policy

  By joining The Whisky Drop by Maker’s Mark, you certify and acknowledge that: 

  • You are over the age of 21.
  • Any delivery address designated by you is located in a territory where direct shipments of distilled spirits from manufacturers are permitted and where alcoholic beverages, including distilled spirits, may be lawfully sold and received.
  • Products are for personal consumption only, are not for resale and will not be resold or introduced to commerce.
  • All items are final sales. Returns and refunds will not be accepted.
  • Delivery of the shipment will be executed via UPS. You, or another recipient at least 21 years of age, must be physically present to accept delivery.
  • Your membership is subject to the terms of and your compliance with the Membership Policy available here: Membership Policy.

• Are reservations required for my complimentary tour?

  Because we want to ensure the highest quality of service, we require reservations for all distillery visits. Please note the maximum group we can accommodate for the complimentary tour is a party of four and depends on availability. Log into your Whisky Drop account to schedule your complimentary tour.

• What if my product is damaged?

  That’s a bummer! Contact us, and we will be happy to help. Select Shipping/Delivery Questions under the Whisky Drop – Membership Program and include a description of the damage. You may be asked to provide photos of the damage.

• Can I skip a Drop?

  Yes, you will have the ability to skip a particular Drop without having to cancel your membership. Shipment skipping is limited to one time per calendar year. For each Drop, members will receive in the pre-shipment email a specific timeframe in which they can opt out. After that deadline date has passed, members cannot skip and will receive the Drop. Members can access the skipping feature in your Whisky Drop account under the Orders tab.

• How will I be notified of my upcoming shipments?

  You will receive a pre-shipment notification via email before each seasonal shipment, sent approximately two weeks prior to the shipping date. This email will let you know about important shipment information, including which whiskies will be featured, how much the shipment will cost, and a specific cut-off date for skipping the Drop. 

  Once payment is processed, you will receive an order confirmation email and another email from UPS with tracking numbers once your package has shipped.

• What does it mean to join the Waitlist?

  When The Whisky Drop by Maker's Mark membership is at full capacity, consumers living in eligible locations will have the ability to join the Waitlist. As membership spots become available, Waitlist members will automatically be added into the program as an active Whisky Drop member and notified via email. Once added as an active member, you will start to receive the quarterly shipments. 

  We will retain your information on the Waitlist for a 12-month period. If you have not been added as an active member in that timeframe, we will delete your saved records.

• What are the benefits to joining The Whisky Drop by Maker’s Mark?

  In addition to receiving whisky shipments delivered right to your door featuring our newest releases and limited release whiskies, you will also enjoy the following:
  
  - Updates on distillery news and events.
  - One complimentary tour for a group of up to four people at the distillery in Kentucky.
  
  We’re always adding new benefits. Be on the lookout for announcements from Maker’s.

• How do I contact The Whisky Drop by Maker’s Mark?

  We are here to help! Whether you need assistance updating your account, have a question about a recent shipment or just want to chat about whisky, we would love to hear from you. Please contact us and select “Whisky Drop – Membership Program."

• Can I gift The Whisky Drop by Maker’s Mark membership to a friend?

  At this time, we do not have a gifting option available. However, once it’s delivered, we always encourage you to share Maker's with a friend!

• Can I return products I don’t like?

  We are not able to accept returns. Be sure to keep an eye out for email announcements about upcoming shipments, and you can decide if you want to skip one or not.

• Why is a signature required for delivery?

  Applicable law requires a signature of someone 21 or older for all deliveries that contain alcohol. Carriers cannot leave shipments on stoops or in doorways.

• Can I pause my membership?

  Due to the limited availability of The Whisky Drop by Maker’s Mark, you cannot pause your membership. However, you can skip one shipment per calendar year.

• How do the taxes work?

  In addition to the cost of each shipment, your order confirmation email will show taxes charged based on your state of residence: 
  
  • Kentucky – sales tax (6%), alcohol wholesale tax (11%) and alcohol state excise tax ($1.92/gallon) 
  • Nebraska – sales tax (5.5%) and applicable local city sales tax 
  • New Hampshire - alcohol fee (8%) 
  • North Dakota – alcohol sales tax (7%) and applicable local county and city sales taxes
  • Washington, D.C. – alcohol sales tax (10.25%)

• How do the charges work for my shipments?

  There is no annual fee to be a member. You may join any time throughout the year, subject to availability. Each shipment will cost between $150 and $250, depending on the products included in each Drop. The credit card on file will be charged approximately one week ahead of each shipment. The charge may appear as “Jim Beam Brands Co.” and will consist of the retail value of the subscription—which includes a flat-rate shipping fee—and any applicable tax. 
  
  For any failed credit/debit card payments, we will attempt to reprocess the card for a total of three times during one business week. After three failed attempts, you will forfeit the shipment and your membership will be canceled.

• Is the Whisky Drop by Maker’s Mark open in my location?

  Currently, The Whisky Drop by Maker’s Mark is only open to consumers in Kentucky, Nebraska, New Hampshire, North Dakota and Washington, D.C., living in a territory where direct shipments of distilled spirits from manufacturers are permitted and where alcoholic beverages, including distilled spirits, may be lawfully sold and received. 

  Visit The Whisky Drop by Maker's Mark to sign up by entering your shipping zip code under Get the Whisky Drop. 

  If you live in a location not yet eligible for the program, you will be directed to join our Mailing List, and we will notify you via email if we begin shipping to your area. 

  Because of the program has limited availability, you may be directed to complete our Waitlist form until spots are available. But do not worry! Once a spot opens, you’ll be automatically added and notified.

• How does The Whisky Drop by Maker’s Mark work?

  Joining The Whisky Drop will allow you to receive unique shipments of whisky from the Star Hill Farm, delivered right to your doorstep! Each shipment will contain bottles of our newest releases, unique offerings, and our most sought-after whiskies. Shipments will be sent out every three to four months, depending on the availability of our best offerings.

  Other than the whisky, you will also receive exclusive content, virtual tastings, news from Star Hill Farm, a complimentary tour of campus, and invitations to events in your area!

  The Whisky Drop program is exclusively available to our Maker’s Mark Ambassadors. If you are not yet an Ambassador already, be sure to sign up to receive insider access to the best of Maker’s Mark along with all The Whisky Drop has to offer.